Advice UK

A membership organisation of independent advice centres. They do not give out advice themselves but their website has a directory of advice centres.
Telephone: 020 7407 4070 Email:

Asylum Aid

Provides free legal advice and representation to people seeking asylum in the UK. Advice can be given through the helpline, or via email or letter.
Advice line: 0207 247 8741 (Monday: 2– 4.30 pm; Thursday: 10am – 12.30 pm)
Address: 28 Commercial Street, London E1 6LS

Citizens Advice

Provides free, independent and confidential legal advice, and can help you find a solicitor. To receive advice, contact your local Citizens Advice Bureau, which you can find by visiting the Citizens Advice website or contacting your local authority’s information office at your nearest town hall. They also have a separate website giving advice on a range of topics including human rights.
Telephone: 020 7833 2181 (no advice is available on this line, but they will be able to give you details of your local Citizens Advice Bureau that can give you advice) Advice website:

Community Legal Service

Has an online directory providing details of solicitors, advice agencies and information providers across England and Wales. They also have a helpline giving free initial legal help and advice on benefits, tax credits, debt, education, housing and employment problems.
Helpline: 0845 345 4 345

Immigration Advisory Service

A national organisation which gives free advice and assistance on all immigration, asylum and nationality issues. They take up individual cases and can represent people at appeals. Contact details given are for the Central London office – please see their website for details of other offices. Their advice pages on their website contain a range of information on immigration and asylum law.
Advice line: 020 7967 1200 (Tuesday: 10am – 1pm; Thursday: 2 – 5pm)
24 hour helpline (answerphone service): 020 7378 9191

Immigration Law Practitioners Association (ILPA)

Promotes and improves advice to and representation of immigrants. They do not provide legal advice, but their website has a directory which includes solicitors who specialise in immigration and asylum law.

Joint Council for the Welfare of Immigrants (JCWI)

An independent national voluntary organisation offering free legal advice on immigration, nationality and asylum matters.
Advice line: 020 7251 8706 (Tuesday and Thursday: 2–5.00pm)
Address: 115 Old Street, London EC1V 9RT

Law Centres Federation

The coordinating body for Law Centres. Law Centres provide a free and independent professional legal service to people who live or work in their local areas. The Federation does not itself provide legal advice, but can provide details of your nearest law centre.
020 7387 8570


An independent human rights organisation, which runs an advice service for members of the public with human rights queries. They also have an advice website which gives comprehensive information on the UK Human Rights Act.
Advice line: 0845 123 2307 (Monday and Thursday: 6.30– 8.30pm; Wednesday: 12.30–2.30pm)
Advice website: (You can download a written advice request form from this website)

Rights of Women

A voluntary organisation dedicated to women’s rights. They have an advice line providing free confidential legal advice to women.
Advice line: 020 7251 6577
Textphone: 020 7490 2562 (Tuesday, Wednesday and Thursday: 2– 4pm and 7–9pm; Friday: 12–2pm)

The Law Society

A regulatory and representative body for solicitors. Their website has an online directory of law firms and solicitors. You can also call their enquiry line for help in finding a solicitor. They do not provide legal advice.
Enquiry line: 0870 606 6575

Advice on detention

Bail for Immigration Detainees (BID)

Works with asylum seekers and migrants detained in removal centres and prisons. They prepare and present applications for bail to the immigration court and provide advice and information to detainees. They do not offer legal advice on general immigration or asylum matters. Their website provides a range of information on detention.
Advice lines: General (London): 020 7247 3590 (Monday to Wednesday: 10am – 12pm;
Answerphone service at all other times) South (for detainees at Haslar): 023 9258 7567 Oxford (for detainees at Campsfield House): 0845 3304 536 (Tuesday, Wednesday and Friday: 1.30 – 4.30pm)

Detention Advice Service (DAS)

Provides support, information and advice to those detained or threatened with detention. They provide legal advice but do not provide legal representation.
Telephone: 020 7254 6888
Address: Detention Advice Service, Unit B3, 62 Beechwood Road, London E8 3DY

Information on support for asylum seekers

Asylum Support Adjudicators

The Asylum Support Adjudicators exist to provide an independent appeal mechanism for asylum seekers whose applications for support have been refused or discontinued.
Freephone number: 0800 389 7913 (For those appealing NASS decisions who wish to discuss their appeal or the appeals process)
Address: Christopher Wren House, 113 High Street Croydon, CR0 1QG

National Asylum Support Service (NASS)

Telephone Enquiry Bureau: 0845 602 1739 (General enquiries on NASS applications)
NASS support and discontinuation of support enquiry line: 0845 600 0914 (For those whose NASS support has been interrupted or discontinued)

Making a complaint

Office of the Immigration Services Commissioner

The Office of the Immigration Services Commissioner (OISC) accepts relevant complaints about any person giving immigration advice or services. Details of how to make a complaint are available on their website, or you can call their helpline. They do not themselves give advice on immigration or asylum issues. There is a directory of OISCapproved advisers on their website.
Helpline: 0845 000 0046
Address: 5th Floor, Counting House, 53 Tooley Street, London SE1 2QN